1.You are a team facilitator mentoring a junior team member. You are showing this team member a chart that shows what user stories are yet to start, what has been started, and what has been finished. What chart are you showing the team member?
A). Kanban board
2. You have created a shared drive to ensure the latest versions of project documentation are available to all team members. The communication method described here is which of the following?
A). Pull
3. Your team member Cathy phones you after a brief meeting from one of the stakeholders’ offices. She informs you that she has encountered some resistance in collecting important project information needed. As the PM, you give Cathy some detailed instructions on how to get the necessary information. To ensure Cathy has fully understood the instructions, you should do which of the following?
A). Ask Cathy to repeat the instructions back to you.
4. Two team members from different parts of the world are having a conversation, but both are misinterpreting gestures and phrases due to cultural differences and accents. This is an example of which of the following?
A). Noise
5. David is managing a high-visibility project, but there is much confusion between stakeholders on the progress and status of the project. He has been careful to ensure that all possible information about the project has been available to all the stakeholders, but many stakeholders are unable to interpret the results that don’t pertain to them. How could David have avoided this situation?
A). David should have understood the information needs of the stakeholders and should have sent them only the relevant information they need.
6. You are having a problem with a team member’s performance. What would be the most appropriate type of communication for addressing this issue with the team member initially?
A). Informal verbal
7. You are managing a military project with top secret designation. As a result, some teams are not allowed to communicate with other teams. Where would you document this constraint?
A). Communication management plan
8. Based on the sender-receiver model, who has the primary responsibility when sending the message, to ensure the receiver has received and understood the message?
A). The sender by ensuring the message has been encoded and transmitted in a way the receiver can understand
9. You are attending a stakeholders’ status meeting and presenting the project results to key stakeholders. One stakeholder mentions to you that they would now like an email summary of the project every Friday morning. What should you do next?
A). Update the communication management plan
10. Video conferencing is a type of which communication method?
A). Interactive
11. Which of the following are enhancers of communication? (Choose two.)
A).
1. Active listening
2. Timely
12. You are managing a large project with many global teams. Recently, you have noticed that some team members are not receiving the information they need, some are not being invited to meetings, some are not receiving the reports they need, and some team members are receiving the wrong reports. In this situation what should you do first?
A). Review the information distribution detailed in the communication management plan.
13. In which of the following situations would formal written communication not be valid?
A). Taking notes during a stakeholder’s status meeting
14. One of your team members has not been very responsive in emails and work requests recently, and has not been timely in resolving issues assigned to her. As the PM, you want to understand what the problem is. What type of communication should you initially utilize in this situation?
A). Informal verbal
15. You are a team facilitator, and a key stakeholder is requesting regular status updates of your project. What should you do?
A). Give them access to the information radiator.
16. You are managing 15 analysts and developers on your project, but 2 more are added. How many more communication channels are there?
A). 33
17. During a meeting with stakeholders, two of the stakeholders tell you that they never received the report that you are presenting. The other stakeholders did receive them, and you confirm that the two stakeholders were on the distribution list. You didn’t print any spare copies of the report because it is a very large document with more than 50 pages. The two stakeholders are visibly upset but later realize the report went into their junk mail. What could have prevented this situation?
A). You should have followed up with all the meeting attendees to confirm they received the report.
18. Which of the following are not among the 5 Cs of written communication? (Choose two.)
A).
1. Communicating relevant information
2. Compilation of information from available sources
19. Repeating the message is an example of?
A). Feedback
Other Links:
See other websites for quiz:
Check on QUIZLET