1.The __________ approach shifted the emphasis from structure, power, and individualization to individual needs and human relationships.
A) human relations
2.Becca’s team spends hours trying to collaborate to come up with a solution to their conflict, and some members even tried competing for their ideas. The team should then shift to a(n) __________ style.
A) compromise
3.__________ explains how we judge people differently depending on the meaning we attribute to their behavior.
A) Attribution theory
4.What best characterizes the __________ movement is the clear shift from organizational standardization to an emphasis on the individual worker.
A) human relations
5.Karly asks if she can provide input about her work performance as decisions about raises are being made. She is concerned about ___________ justice.
A) procedural\
6.Which of the following classical theorists was responsible for contributing the bureaucratic theory?
A) Max Weber
7.Which of the following emotions can help to demonstrate our sincerity and commitment to an issue, resulting in a positive use of emotion in conflict?
A) anger
8.Henri Fayol’s belief in managers having the right to give orders reflects which of his principles of management?
A) authority
9.Researchers developed the __________ to demonstrate the balance between being democratic and maintaining necessary authority.
A) continuum of leadership behavior
10.A manager has __________ power just by holding that formal position.
A) legitimate
11.At OrgCorp, employees are expected to remain relatively quiet during the workday and limit interaction to break times. This is an example of a
A) norm
12.Which of the following is an assumption held by Theory Y managers?
A) The average man is not passive or resistant to organizational needs.
13.Jacalyn is known for the deep respect she gives her employees’ thoughts, ideas, and feelings. This is part of the __________ dimension.
A) consideration
14.Helen talks of her drive to accomplish tasks at work. This is an example of
A) motivation
15.__________ refers to the sum of ways in which an individual reacts to and interacts with others.
A) Personality
16.What are the three As of communicating our emotions in a way that helps us connect with others?
A) acceptance, awareness, and action
17.Megan must work with someone who sees things from a very different point of view. Which strategy should she use to create a successful working relationship?
A) Try not to interrupt or judge the other person
18.__________ is referred to as work that requires the employee to display certain emotions as a part of the job.
A) Emotional labor
19.__________ involves judging another based on a group to which we perceive them as belonging.
A) Stereotyping
20.Jen tends to withdraw from and ignore conflict. Her conflict style is likely
A) avoiding
21.___________ is a control and communication theory that examines both machine and animal.
A) Cybernetics
22.Which of the following is a major way in which Mary Parker Follett differed from Taylor, Weber, and Fayol?
A) belief in a shared sense of control
23.Ensuring equal access and opportunities in hiring and employment decisions is important for which of the following categories of diversity in organizations?
24.During a meeting, Matt is sitting with his arms crossed with a stern look on his face, which makes his colleagues believe that he is angry. This is an example of ________ communication.
A) nonverbal
25.At Shawn’s place of work, everyone tends to focus on advancing their own goals, instead of looking out for one another. This is an example of a(n)
A) individualism
26.Communication in organizations is more effective when there is
A) role clarity.
27.Organization cultures that favor achievement, competition, power, and control are generally referred to as __________ cultures.
A) masculine
28.Artem just joined a new firm and is trying to understand its climate. He asks several questions to try to understand how he and others around him fit into the organization. Artem is trying to learn the __________ aspect of organizational climate.
A) goals and expectations
29.__________ is the shared perception of employees of the properties of the work environment that guide expected behavior.
A) Organizational climate
30.The mental state whereby an individual is paying simultaneous attention to a number of different communication sources but only at a superficial level is called
A) continuous partial attention.
31.When one part of a system is struggling, it is perhaps most devastating for which type of organization?
A) small businesses
32.__________ organizations tend to outsource work as much as possible and have extremely large spans of control.
A) Virtual
33.A person who takes personal risks to achieve a vision and exhibits unconventional behavior best fits within the __________ theory of leadership.
A) charismatic
34.A __________ may have a much less formal culture with a less structured hierarchy and communication expectations.
A) family entrepreneurship
35.The __________ approach to leadership examines what leaders do to achieve their goals.
A) behavioral
36.Job design theory states that teams are most effective when they possess more skill variety, task identity, autonomy, significance, and
A) feedback
37.Highly __________ people tend to be more creative, look for joint gains, and find ways to expand “the pie”.
A) collaborative
38.Consideration of organizational climate is especially important in __________ types of organizations.
A) nonprofit
39.A leadership style similar to the consideration dimension, stressing the relationship aspect of work, is __________ leadership.
A) employee-oriented
40.According to the U.S. Census Bureau, the number of women in the workforce increased over __________ percent between 1967 and 2009.
A) 190
41.Criticisms of Max Weber’s bureaucratic beliefs include
A) both a and b
42.Henri Fayol’s belief in the importance of allowing employees to initiate and carry out plans, thus encouraging high levels of effort, is reflected in which of his principles of management?
A) initiative
43.__________ is defined as a system of interacting knowledge and skills, linked by cultural metacognition, that allows people to adapt to, select, and shape the cultural aspects of their environment.
A) Cultural intelligence
44.An organization should conduct an exit interview with an employee when the employee
A) all of the above
45.As a leader, Kate shows very low concern for people but a very high concern for production. On the managerial grid, Kate would be considered a(n) __________ leader.
A) task
46.When an arbitrator receives the final offers of two parties, hears the evidence, and renders a decision, it is called
A) conventional interest arbitration.
47.__________ is the opposite of competing.
A) Accommodation
48.The speed and power of new communication environments means there tends to be __________ misinterpretation of messages.
A) more
49.A country club leader places __________ concern on the people and __________ concern on getting work done.
A) high; low
50.Which of the following is true of strong organizational cultures?
A) all of the above
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