1). Total quality management is ____________to organizational behavior in that it permeates every area of employee performance.(11)
A) SIGNIFICANT
2). ______________ is one of the key initiative for Motorola.(6,11)
A) PROFIT＿IMPROVEMENT
3). In 1988, Motorola total quality process won
A) BALDRIDGE
4). Motorola stressed quality improvement with a goal of a ___ fold improvement.(3)
A) TEN
5). Global competition has forced companies to become even more __________ focused.(8)
A) CUSTOMER
6). The focus of _________________ is to deliver continuous improvement and quality in production and the delivery of product to the customer.(5,7,10)
A) TOTAL＿QUALITY＿MANAGEMENT
7). Six Sigma is an __________ driven program that can be used across many functions.(9)
A) EXECUTIVE
8). A key goal of Motorola?(13)
A) BEST-IN-CLASS
9). Motorola Fundamental Objective?(5,8,12)
A) TOTAL＿CUSTOMER＿SATISFACTION
10). Map the process is the __________ step in Motorola Six Sigma process.(6)
A) FOURTH
11). Companies are adopting TQM and Six Sigma to stay __________ in the global business environment.(11)
A) COMPETITIVE
12). _________________ adopts a business strategy that incorporates total quality management quantitative decision-making through use of a high – performance system that focuses on saving money.(3,5,10)
A). SIX＿SIGMA＿PHILOSOPHY
13). _______________, in a participative, Cooperative and Creative Workplace.(11,3,3)
A) EMPOWERMENT＿FOR＿ALL
14). One of the key beliefs of Motorola is ________________.(14,9)
A) UNCOMPROMISING＿INTEGRITY
15). _________ quality and cycle time measurement and improvement goals(9)
A). ESTABLISH