1.Marissa has been tasked to find a quality management system that is prescriptive in order to help her company improve the quality of their processes. Which quality management framework would she most likely use?(3,4)
ISO＿9001
2.The totality of organizational processes, people, internal controls, resources, and goals focused on producing a given output that meets defined specifications is?(7,10,6)
QUALITY＿MANAGEMENT＿SYSTEM
3.________ ideal of conformance to quality standards made TQM easier to understand by breaking it down.(6)
CROSBY
4. Quality management systems can be _____________ or can be adaptations of popular models or frameworks.(4,5)
HOME＿GROWN
5. Quality planning involves building an ____________ of the need to improve, setting goals and planning for ways goals can be reached.(9)
AWARENESS
6. The act phase allows an individual to _________ the solution.(9)
IMPLEMENT
7. Quality _________ means to develop ways to test products and services for quality.(7)
CONTROL
8. A popular quality management models?(3,5)
SIX＿SIGMA
9. What is the name of the popular feedback mechanism developed by W. Edwards Deming?(4,2,5,3)
PLAN＿DO＿CHECK＿ACT
10. The ________ phase of Plan to Check Act is used to determine the root cause of a problem or a process that can potentially be improved.(4)
PLAN
11. Quality __________ is a continuous pursuit toward perfection.(11)
IMPROVEMENT
12. Quality needs to be ?(7)
DEFINED
13. _______ took Approach to Quality Planning, Control, and Improvement.(5)
JURAN
14. The ____ phase in Plan Do Check Act is used to test your idea to see if it is actually working.(5)
CHECK
15. In a Quality Management System there has to be a built in __________ loop.(8)
FEEDBACK