1.Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?
A) DSS
2. A ________ is a senior manager who oversees the use of IT in the firm.
A) CIO
3. The information systems department suggests new business strategies and new information-based products and services.
A) True
5. E-government is intended to do all of the following except:
A) transform a business firm’s relationships with its customers.
6. Which level of the organization is an ESS specifically designed to serve?
A) Senior management
7. Which of the following systems would a firm use to manage relationships with its customers?
A) CRM
8. An information systems manager:
A) manages computer operations and data entry staff.
10. Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?
A) DSS
11. Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
A) DSS
12. Operational managers use ESS primarily to solve specific problems.
A) False
13. All of the following job categories are expected to have above-average growth except:
A) computer programmers.
14. Which of the following systems would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
A) KMS
15. A business process must be tied to just one specific functional area.
A) False
16. Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?
A) Remote/colocated
17. Second Life is an example of a(n):
A) virtual world.
19. Telepresence technology is primarily designed to:
A) allow a person to give the appearance of being at a location other than his or her true physical location.