Question 1
Scientific management achieved which of the following?
It increased productivity.
It was eagerly accepted by workers.
It decreased the monotony of work.
It saw wide use for more than a century.
It gave workers control over their jobs.
Question 2
What is the term for a written prediction specifying expected relationships between certain variables?
Correlation
Prophecy
Hypothesis
Theory
Statistic
The criterion in an experiment––predicted to be affected by something else––is which type of variable?
Codependent
Interdependent
Dependent
Control
Independent
An urgent problem has arisen requiring several employees in a particular department to stay late. Edgar begs off and leaves the office at his usual time, but Anyah agrees to stay late and help her team. Anyah is displaying a characteristic of
organizational citizenship.
strategic execution.
intuition.
independent variable.
dysfunctional behavior.
Which of the following is NOT a source of competitive advantage?
A well-known brand name
The most products on the market
Short development times
Convenience
Excellent customer service
The universal approach to organizational behavior suggests that elements of the situation should be evaluated to determine the best way to respond.
True
False
A manager with strong conceptual skills has the ability to think in the abstract.
True
False
If a company creates a corporate culture that encourages employees to suggest new ideas, it is applying a strategy that focuses on
cost leadership.
growth.
specialization.
sabotage.
differentiation.
Organizational citizenship refers to the behavior of individuals that makes a positive overall contribution to the organization.
True
False
Organizing is the process of designing jobs, grouping jobs into units, and establishing patterns of authority among jobs and groups of jobs.
True
False
Car makers design and produce new model cars more quickly now than in the past. This is an example of
valued diversity.
decreased cycle time.
increased employee morale.
effective leadership.
low-cost production.
When a firm enables all employees to contribute their full talents and motivation to the company, that diversity has been shown to contribute to the firm’s
market share.
government subsidies.
product offerings.
competitive advantage.
barriers to inclusion.
The ethnic and cultural mix of the U.S. workforce is?
becoming more homogenous.
insignificant to organizations.
changing.
unobservable.
unchanging.
Differences in position or opinion among group members reflecting disagreement or opposition, especially regarding group goals or processes, are referred to as which type of diversity?
Variety
Disparity
Separation
Complex
Surface-level
Which term refers to the degree to which people accept as normal an unequal distribution of power?
Strength differential
Masculinity
Privilege difference
Span of control
Orientation to authority
The primary motivation for effectively managing diversity is the fact that doing so
brings out the best in all employees.
opens up new sales markets.
increases a sense of competition among employees.
looks good on press releases.
qualifies an organization for government subsidies.
Advances in information technology have resulted in workplace communication processes that are less personal in nature than previous forms of workplace communication.
True
False
Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?
Sex
Age
National origin
Race
Religion
Which of the following is a typical characteristic of a knowledge worker’s career path?
Less specialized training
Compensation equivalent to that available to management
Freedom from specialized technical work
The chance to take on substantial management responsibilities
More frequent training in management tasks
Which of the following best reflects low individualism?
Believing that people are incapable of making decisions on their own
Valuing personal freedom above all else
Valuing personal achievement above the achievement of the group
Valuing harmony more than honesty
Wanting to stand out from the crowd