1. Scientific management achieved which of the following?
A. It increased productivity.
2. What is the term for a written prediction specifying expected relationships between certain variables?
A. Hypothesis
3. The criterion in an experiment—predicted to be affected by something else—is which type of variable?
A. Dependent
4. An urgent problem has arisen requiring several employees in a particular department to stay late. Edgar begs off and leaves the office at his usual time, but Anyah agrees to stay late and help her team. Anyah is displaying a characteristic of
A. organizational citizenship.
5. Which of the following is NOT a source of competitive advantage?
A. The most products on the market
6. The universal approach to organizational behavior suggests that elements of the situation should be evaluated to determine the best way to respond.
A. False
7. A manager with strong conceptual skills has the ability to think in the abstract.
A. True
8. If a company creates a corporate culture that encourages employees to suggest new ideas, it is applying a strategy that focuses on
A. differentiation
9. Organizational citizenship refers to the behavior of individuals that makes a positive overall contribution to the organization.
A. True
10. Organizing is the process of designing jobs, grouping jobs into units, and establishing patterns of authority among jobs and groups of jobs.
A. True
11. Car makers design and produce new model cars more quickly now than in the past. This is an example of
A. decreased cycle time
12. When a firm enables all employees to contribute their full talents and motivation to the company, that diversity has been shown to contribute to the firm’s
A. competitive advantage
13. The ethnic and cultural mix of the U.S. workforce is
A. changing
14. Differences in position or opinion among group members reflecting disagreement or opposition, especially regarding group goals or processes, are referred to as which type of diversity?
A. Separation
15. Which term refers to the degree to which people accept as normal an unequal distribution of power?
A. Orientation to authority
16. The primary motivation for effectively managing diversity is the fact that doing so.
A. brings out the best in all employees
17. Advances in information technology have resulted in workplace communication processes that are less personal in nature than previous forms of workplace communication.
A. True
18. Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?
A. Age
19. Which of the following is a typical characteristic of a knowledge worker’s career path?
A. Compensation equivalent to that available to management
20. Which of the following best reflects low individualism?
A. Valuing harmony more than honesty