1. All of the following are characteristics of Weberian bureaucracy except _____.
A) management is the same as the ownership of the organization
2.Which of the following uses artificial intelligence to support managers?
A) Nudge management
3.Conceptual skills are especially important for which of the following types of managers?
A) Top
4.Since being promoted into a marketing assistant role, Jada has never been asked by her manager for receipts that document what she lists on her monthly expense report. Which management function is being neglected by Jada’s manager?
A) Controlling
5.Managers emphasize both values and business results to create a(n) _____.
A) high-performance culture
6.Which of the following environments consists of demographic factors, such as population density?
A) Sociocultural
7.Which of the following is included in an organization’s task environment?
A) Suppliers
8.Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called _____.
A) uncertainty
9.Engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies is known as _____.
A) global outsourcing
10. A loosely knit social framework in which individuals are expected to take care of themselves is called _____.
A) individualism
11. A country that places emphasis on fairness and values kindness would be described by the GLOBE Project as high in _____.
A) humane orientation
12.What type of company places an emphasis on a worldwide perspective?
A) Geocentric
13.A company executive who oversees all aspects of ethics and legal compliance, including establishing and broadly communicating standards, conducting ethics training programs, dealing with exceptions or problems, and advising senior managers, is known as the _____.
A) chief ethics officer
14.Which approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account?
A) Practical
15.Which approach refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them?
A) Moral-rights approach
16.Any group within or outside the organization that has some type of investment or interest in the organization’s performance is called _____.
A) a stakeholder
17.Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as _____.
A) bright prospects
18.After Sunshine Systems merged with RTD Enterprises, company executives noticed that due to increased employee collaboration between the two units, costs were down and revenues increased within both areas. This is an example of which of the following business phenomena?
A) Synergy
19.The planning process starts with _____.
A) a formal mission that defines the organization’s purpose
20.Managers identify important factors in the environment and then forecast a range of alternative responses to the most likely high-impact contingencies, focusing on the worst case, during _____.
A) contingency planning
21.Managers are often referred to as _____.
A) decision makers
22.Which of the following means that the goal to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable?
A) Ambiguity
23.Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?
A) Administrative
24.Which of the following means that managers know which goals they wish to achieve but information about alternatives and future events is incomplete?
A) Uncertainty
25.Which of the following refers to a clearly defined line of authority in the organization that includes all employees?
A) Scalar principle
26.Relative to a flat organizational structure, a tall structure has which of the following?
A) A narrow span of management and more hierarchical levels
27.Malika’s Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM’s management should consider changing the organizational structure from _____.
A) horizontal to vertical
28.All of the following are advantages of a divisional structure except _____.
A) little duplication of services across divisions
29.Which of the following is a characteristic of the large-group intervention model?
A) Addresses the entire system
30.Which of the following describes a person who is passionately committed to a new product idea, despite rejection by others?
A) Idea champion
31. You are a middle manager at your organization. The top-level managers are sending you and a few other middle managers to a conference that focuses on strengthening leadership skills. This is an example of _____.
A) people change
32.Which of the following refers to the generation of novel solutions to perceived problems?
A) Creativity
33.In which process do employers attempt to determine if the job and the applicant fit each other?
A) Selection
34.Which of the following is NOT a selection device discussed in the text that is used for assessing applicant qualifications?
A) Drug usage test
35.Which of the following refers to attitudes or stereotypes that affect our understanding and actions without our conscious knowledge?
A) Unconscious bias
36.Which of the following is inappropriate to ask on an employment application?
A) What the applicant’s ancestry/ethnicity is
37.Surveys indicate that top contributors to job satisfaction include which of the following?
A) Job security
38.Creating a list of “next actions” is an example of which step to managing your time?
A) Get organized.
39.At Jaylen’s company, employees are required to complete an annual review. During this annual review, every employee completes a survey that analyzes key aspects about themselves. The reports give them and the company valuable information. This year, Jaylen learned from his survey results that he has great strength in communication but can often be impatient with his colleagues. This provides Jaylen a focus point for improvement throughout the next year. This situation is an example of _____.
A) self-assessment
40.Which of the following traits seems to be particularly important in today’s collaborative organizations?
A) Agreeableness
41.According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low-readiness subordinates?
A) Telling
42.Which of the following is known as a passive, yet independent, critical thinker?
A) Alienated follower
43.Which type of power stems from a leader’s special knowledge?
A) None of these choices
44.Which type of leadership transcends self-interest to serve others and the organization?
A) Servant
45.Highroller Casinos provides good salaries and benefits, including bonuses of up to 25% of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
A) Good hygiene factors and inadequate motivators
46.The job characteristic of feedback provides the worker with _____.
A) knowledge of actual results
47.Which of the following exists whenever the ratio of one person’s outcomes to inputs equals the ratio of another’s outcomes to inputs?
A) Equity
48.Which of the following occurs when an individual sees others perform certain behaviors and get rewarded for them?
A) Vicarious learning
49.Which of the following is necessary for communication to be considered two-way?
A) Which of the following is necessary for communication to be considered two-way?
50.Which of the following refers to a group of Internet-based applications that allows the creation and exchange of user-generated content?
A) Social media
51.The most successful organizations are the ones whose managers do which of the following?
A) Keep the lines of communication open
52.Which of the following is defined as translating the symbols used in a message for the purpose of interpreting its meaning?
A) Decoding
53.Courtney is a member of a work team at Brainy Toys. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Which of the following best describes the team in this scenario?
A) Self-managed team
54.Which of the following behaviors is consistent with the socioemotional role?
A) Reduce tension
55.Which of the following generally leads to people not feeling safe to reveal mistakes, share concerns, or express ideas?
A) Lack of trust
56.Kendall, in her role as team leader, has recently switched her style from one of clarifying team roles to one of emphasizing task accomplishment. Her change was driven by a desire to keep pace with her team, which has evolved from _____.
A) the norming stage to the performing stage of team development
57.Which of the following is a financial budget that estimates cash flows on a daily or weekly basis to ensure that the company can meet its obligations?
A) Cash budget
58.Which ratio represents purchase orders divided by customer inquiries?
A) Conversion ratio
59.Not all standards that companies set are quantitative. In order to set effective qualitative standards, managers must ensure that they set standards that _____.
A) reflect activities that contribute to the organization’s overall strategy in a significant way
60.Which of the following involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms?
A) Hierarchical control