CHAPTER-12
1. ______ is the name of the process that identifies which quality standards are relevant to the project and how to comply with them.
Plan Quality Management
2. _____ was the influential thought leader in the area of quality who created the Profound Knowledge System.
W. Edwards Deming
3. ________ is best known for creating the Quality Trilogy.
Joseph Juran
4. Which of these is NOT one of the key areas covered by Total Quality Management (TQM), developed in the 1980’s on the premise that the old way of trying to catch quality problems by inspection was not adequate?
Project Management
5.Six Sigma uses a 15-step, disciplined process called the ________ process to plan and manage improvement projects.
DMAIC
6. The term ______________ is defined as “the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.”
Project quality
7.Which of these is NOT an example of an external stakeholder?
Functional areas within the organization
8. Which of these is NOT one of the four core project quality concepts?
Vendor satisfaction
9. Which of these is NOT one of the reasons that it is better to design quality into a process than to find problems upon inspection?
Because of the saying that the team should meet expectations but exceed requirements
10. Which of these is NOT one of the steps of the PDCA model?
Deliver
11. A ____________ variation is the result of the product design and the method of making it and is exhibited by a random pattern within predictable limits.
Common cause variation
12.________ is defined as an executing process that is primarily concerned with overall process improvements to ensure that each time a deliverable is produced it is error free.
Perform Quality Assurance
13. All of these are primary quality control activities EXCEPT:
Quality audits
14. Project kickoff meetings are conducted for many reasons. All of these are reasons for conducting a project kickoff meeting EXCEPT:
To document the lessons learned for the project
15._________ marks the transition between the planning and executing project phases.
Baselined project management plan
CHAPTER-12 TEST
1. Crosby, a well known quality management thought leader, asserts that quality is meeting requirements, not exceeding them.
True
2. Stakeholder satisfaction consists of identifying all stakeholders and understanding the stakeholders’ ultimate quality goals using a structured process to determine relevant quality standards.
True
3. DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.
True
4. Just as total quality dramatically changed general management in the 1990s, agile is dramatically changing project management in the 2010s.
True
5. The purpose of process control is to be able to have confidence that outputs are predictable.
True
6. The quality management plan defines the acceptable level of quality, which is typically defined by the customer, and describes how the project will ensure this level of quality in its deliverables and work processes.
True
7. If necessary, the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.
False
8. Process Analysis is a step-by-step breakdown of the phases of a process, used to determine the inputs, outputs, and operations that take place during each phase
True
9. A high level view of processes and stakeholders, that starts with suppliers and ends with customers, is sometimes referred to as a “Plan-Do-Check-Act” (PDCA) model.
False
10.The formality of a kick-off meeting can vary considerably depending on the size and type of project.
True
11. Joseph Juran provided guidance regarding how to conduct quality planning, quality control, and quality improvement. Which of the following items is NOT part of Juran’s Quality Trilogy?
work to identify root causes, not just symptoms
12. All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:
Team Learning
13. DMAIC is a disciplined process that includes five phases: Define, Measure, Analyze, Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches?
Six Sigma
14. The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?
stakeholder satisfaction
15. The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:
design work systems
16. Normal or random variations that are considered part of operating the system at its current capability are ______:
common cause variations
17. All of the following statements accurately describe special cause variation EXCEPT:
It is inherent in the system and is predictable.
18. Which of the following documents describes how the project team will implement the performing organization’s quality policy?
quality management plan
19. After completing detailed planning for a project, it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test?
It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable.
20. Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?
An atmosphere of trust and relationship building should be set by all.
Other Links:
See other websites for quiz:
Check on QUIZLET