1.___________ is a control and communication theory that examines both machine and animal.
Cybernetics
2.__________ refers to there being more than one meaning or interpretation in an environment.
Equivocality
3.The products that are released to the public from an organization would be considered a(n)
output.
4.The idea that a system is more than just the sum of its parts is a term referred to as
holism.
5.___________ is the recognition that the parts of a system are mutually reliant on one another.
Equifinality
6.___________ is defined as the reaction or response to a particular process of a circuit or system.
Feedback
7.___________ is the perception of what is fair and equitable in the workplace.
Organizational justice
8.Dennis feels like the raise he received was fair when he compares that raise to the raises of his colleagues. He is experiencing ___________ justice.
distributive
9. Karly asks if she can provide input about her work performance as decisions about raises are being made. She is concerned about ___________ justice.
procedural
10. When one part of a system is struggling, it is perhaps most devastating for which type of organization?
small businesses
11. When the captain and first officer of Avianca Flight 052 did not question the air traffic controllers who diverted them several times, even though they were running out of fuel, it was likely because of a cultural dimension of
power distance.
12.When large inequalities of power are tolerated within a culture, that culture has a high rating on
power distance.
13. At Shawn’s place of work, everyone tends to focus on advancing their own goals, instead of looking out for one another. This is an example of a(n)
individualism.
14. Organization cultures that favor achievement, competition, power, and control are generally referred to as __________ cultures.
masculine
15.When Cork switched jobs, he was startled by how differently he was supposed to behave in his new environment. This is an example of
culture shock.
16. The degree to which employees are expected to exhibit precision is referred to as
attention to detail.
17. Which of the following is true of strong organizational cultures?
all of the above
18. Consideration of organizational climate is especially important in __________ types of organizations.
nonprofit
19. According to the National Center for Charitable Statistics, there are over 1.5 million __________ organizations in the United States.
nonprofit
20. __________ organizations tend to be strictly guided by unique rules and guidelines.
Government sector
21. KSA stands for
knowledge, skills, abilities.
22. Which of the following is an example of hiring costs incurred by an organization when attempting to recruit good workers?
providing benefits
23.Helen was not very qualified for a job, but was able to read the room and control her interview. Helen used
impression management.
24. Which of the following is a core activity for managers to use when hiring?
Focus on strengths, not on weaknesses.
25. Which of the following is among the top three factors identified as the most important skills in helping graduating college students obtain employment?
a and c
26. When an employee experiences a profound change where he feels like he has become “one” with the organization, that person is likely in the __________ phase of socialization.
metamorphosis
27. The process of learning one’s role in an organization through a special relationship with a supervisor is referred to as
leader–member exchange
28. An organization should conduct an exit interview with an employee when the employee
all of the above
29. Large for-profit organizations usually have more leeway in hiring processes than __________ organizations.
all of the above
30. Recruiting for smaller, family-owned businesses typically begins
with family and friends.
31. __________ refers to the intense feelings that are directed at someone or something.
Emotion
32. __________ is referred to as work that requires the employee to display certain emotions as a part of the job.
Emotional labor
33.What are the three As of communicating our emotions in a way that helps us connect with others?
acceptance, awareness, and action
34. Which of the following is a type of social support we receive from others?
all of the above
35. __________ refers to the identification and understanding of the way others feel.
Empathy
36. Jeff tries to listen and respond in a supportive way to demonstrate he understands his employee’s issue. Jeff is practicing
active listening.
37. During an interview, Jerome feels that the interviewer is sitting a little too close. This falls into the __________ category of nonverbals.
space
38. __________ refers to the sum of ways in which an individual reacts to and interacts with others.
Personality
39. __________ explains how we judge people differently depending on the meaning we attribute to their behavior.
Attribution theory
40. When we attribute our own success to internal factors and put blame for our personal failures on external factors, it is called
self-serving bias
41.Which of the following is an assumption of the functional perspective of groups?
Groups members have access to information necessary for successful task completion.
42. Which of the following is an example of a work team?
All of the above
43. According to research, digital natives
have never known a world without computers.
44. Job design theory states that teams are most effective when they possess more skill variety, task identity, autonomy, significance, and
feedback.
45. Sarah’s team is allowed to make its own decisions about its process. This falls under the __________ category of job design theory.
autonomy
46. __________ is often defined as a sense of unity.
Cohesiveness
47. __________ implies that group members are reliable and predictable.
Trust
48. Helen talks of her drive to accomplish tasks at work. This is an example of
motivation
49. __________ employees who work together can create synergy.
all of the above
50.The mental state whereby an individual is paying simultaneous attention to a number of different communication sources but only at a superficial level is called
continuous partial attention.
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