- In addition to configuring software, the IT staff can create a _____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application. user interface
- In the context of in-house software development options, the choice between developing versus purchasing software often is called a _____ decision. build or buy
- _____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet. Software as a Service
- _____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project. Return on investment (ROI)
- _____ reduces the customer’s need for software maintenance, operation, and support. Software as a Service
- A _____ measures the time a package takes to process a certain number of transactions benchmark
- A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service. True
- A firm that offers outsourcing solutions is called a _____. service provider
- A request for quotation (RFQ) is less specific than a request for proposal (RFP). False
- A software package developed to handle information requirements for a specific type of business is called a horizontal application. False
- A software package that can be used by many different types of organizations is called a vertical application False
- A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. application service provider
- An application service provider (ASP) provides more than a license to use the software; it rents an operational package to the customer. True
- Building an application in a _____ environment can offer greater benefits, and sometimes greater risks, when compared to a traditional environment. web-based
- By designing a system in-house, companies can develop and train an IT staff that understands the organization’s business functions and information support needs. True
- IBM describes WebSphere as a software platform for _____ environments. service-oriented architecture
- In the context of in-house software development options, a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) _____. value-added reseller (VAR)
- Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company’s long-term business strategy. True
- The main reason for offshore outsourcing is to lower bottom-line costs
- The software that a company’s IT department makes, builds, and develops is called _____. in-house software
- Web-based software usually requires additional layers, called _____, to communicate with existing software and legacy systems. Middleware
- When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support. fixed fee model
- Which of the following is a software collection obtained from a vendor or application service provider? software package
- Which of the following is an example of a horizontal application? Accounting packages
- Which of the following is true of a web-based systems development environment? Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.
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