1-LSS Introduction
1). At 6 Sigma, only 3.4 defects occur out of a million opportunities.
True
2). Both the Black Belt and Green Belt are responsible for the following except
Provide strategic direction to company leadership.
3). Lean Six Sigma has many facets which include (choose one)
All of the above
4). The Champion’s role is to provide the following (choose one).
First and Second answers above
5). The DMAIC methodology contains all of the following phases except for (choose one)
Implement
6). Lean Six Sigma is just about statistics.
False
7). The DMAIC approach is commonly used to design a new process from scratch
False
8). The project roles that support project success and drive business performance results are (choose one).
Champions, Sponsors, Master Black Belts, Project Team Members/SMEs, Black Belts/Green Belts
9). Sigma is a name given to indicate how much data falls within the business case.
False
10). A Black Belt is a full-time position dedicated to Lean Six Sigma initiatives.
True
2-Define Overview
1). One of the deliverables of the Define Phase is the documentation of the “As-Is”
Process.
True
3-Project Management
1). The following are required to attend the tollgate (choose one).
sponsor, MBB, Black Belt/Green Belt
2). Atollgate is a checkpoint to make sure each phase of DMAIC has been completed
correctly.
True
3). Follow-up to participants with meeting outcomes and next steps should be sent out
no later then 1 week after meeting completion
False
4). Effective meetings have the following characteristics (choose one)
All of the above
5). Each phase of the Lean Six Sigma DMAIC methodology is considered a Milestone.
True
6). Project planning consists of the following key elements (choose one).
Milestones and tasks, start and end dates to complete them, and resources aligned to them.
4-Project Charter
1). “Boiling the Ocean” projects are great Lean Six Sigma Projects.
False
2). The 2 types of benefits are hard benefits and soft benefits.
True
3). A project charter provides problems and potential solutions for an improvement
project team.
False
4).If your project has multiple “outputs” and involves many Champions and/or Sponsors,
Reduce the scope of the project.
5). The initial draft of the project charter is completed by the Sponsor, Master Black Belt, and Black Belt / Green Belt.
True
6).A team profile is an important deliverable to ensure the team’s strengths and weaknesses are understood and that actions can be taken to address these.
True
7).The 3 key roles for effective team meetings are facilitator, timekeeper, and observer.
False
8). A project charter problem statement should contain the following (choose one).
The description of the “pain” or issue.
9). The following is a good example of a goal statement (choose one).
Reduce invoice errors by 50% by January 1st.
10). The project charter contains the following elements (choose one).
Project Overview, Project Description, Project Resources, and Project Milestones
5-Process Define
1). A process map should not include the graphical representation of the operations that constitute a process.
False
2).Which one of these is not a criteria for a “Quick Win” improvement opportunity
(choose one).
Crosses multiple departments
3). In a process map, what does an ellipse shape indicate?
start/stop point
4). The term SIPOC stands for (choose one)
suppliers, Inputs, Process, Outputs, Customers
5). A core process is one of the major processes required in managing the operation and provides day to day services to the customer.
True
6). The levels of a process consist of (choose one).
Organizational Process, Sub-Process, Activity, Task
7). A SIPOC is a valuable tool for helping to define the boundaries or the start and stop points of a process.
True
8). Process mapping can be used to (choose one).
All of the above
9). One of the best methods to overcome resistance is to give those affected by change the responsibility for implementing the change.
True
10). The process for managing stakeholders is in the following order (choose one).
Identify Stakeholders, Develop Stakeholder Map, Develop Stakeholder Management Plan.
11). An “Elevator Speech” is a method for helping team members practice articulating the project vision, purpose and objectives in a clear, concise, and meaningful way
True
12). A good communication plan should have the following components (choose one).
Target Audience, The Message, When, The Method
13). A Stakeholder Management Plan should have all of the following components except
Quick Wins
14). The only type of communication of the improvement project message should be Face
to Face meetings.
False
15). A CTQis a term for a qualitative requirement the customer has of the product or service.
False
16). The Voice of Customer Process is to 1. Identify Customers, 2. Develop VOC Research Plan, 3. Brainstorm Customer Issues/Needs, 4. Translate Issues/Needs to CTQ’s.
False
17). Prioritizing customers is necessary because (choose one).
Both the first and second answers above
18). Voice of Customer is a useful method for identifying the customers of the processand their wants.
False
19). Effective VOC research should begin with broad issues then funnel down to specific needs and ultimately requirements from the customer.
True
20). A good VOC Research Plan will have all of the following elements except for (choose one)
High-level customer requirements
21). Organizing customer feedback from VOC contains the following sequence of steps except for (choose one).
Ask the Project Sponsor if the customer needs are acceptable
22). All of the following are research methods for gathering VOC except for (choose one)
Management Emails
23).A customer is defined as the recipient of a product or service.
True
24).Specification limits are specific tolerances that the CTQ must fall within for thecustomer to be satisfied with performance.
True
25). Voice of Customer questions should contain a mix of open and close ended questions.
True
26). Have you completed and documented the Sl Project Deliverables for the DefinePhase?
Yes
27). “What did you learn from documenting the process? *
“There are many handoffs and rework loops that could be impacting the long:cycle times and accuracy of the home loans.
28). “Why was the Project Charter cycle time goal of 15 days chosen?”
“The customers require a 15 day home loan cycle time.”
29). “Why were the Real Estate Agents included as customers?”
“Real Estate Agents receive outputs that they utilize to complete the home loan process for our customers; therefore they are also a customer of the process and have requirements of the outputs.”
30). “Why doesn’t the Project Charter problem statement include the loss of revenue?”
“The Problem Statement addresses the issues with the process, which is the homeloan cycle time and accuracy. Process improvements to these issues will impact theloss of revenue.”
31). “How will project success be measured?”
“This project will be successful if it meets the project goals of reducing home loan process cycle time by 32% and improving accuracy by 50% by September 1st.”
32).“Why did you include the Home Loan customers in the deployment flow chartandnot just focus on the internal processing departments?”
“It is important to document the process from end-to-end to ensure all factors, such as home loan applications from the customers, which could be influencing the process issues are documented and understood.”
33).“From the list of stakeholders identified, why did the team include the VP of AccountsPayable and the Real Estate Agent in Los Angeles? Aren’t they out of the scope ofthe project?”
“They were included on the stakeholder list for communicating the project outcomes; however, they will be managed differently than those stakeholders that have a critical interest in the process improvements.”
34). “Isn’t the requirement of 100% accuracy on final determination packages |unrealistic?”
“Given the current issues with the process, we need to begin analysis to determine if we are able to achieve this requirement. If not, we will update the 100% accuracy to something that is achievable.”
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