1.______________ is one of the key initiative for Motorola.(6,11)
A) PROFIT＿IMPROVEMENT
2.Total quality management is ____________to organizational behavior in that it permeates every area of employee performance.(11)
A) SIGNIFICANT
3.Motorola Fundamental Objective?(5,8,12)
A) TOTAL＿CUSTOMER＿SATISFACTION
4._________ quality and cycle time measurement and improvement goals(9)
A) ESTABLISH
5.In 1988, Motorola total quality process won _______________________.(9)
A) BALDRIDGE
6. _________________ adopts a business strategy that incorporates total quality management quantitative decision-making through use of a high – performance system that focuses on saving money.(3,5,10)
A) SIX＿SIGMA＿PHILOSOPHY
7. Global competition has forced companies to become even more __________ focused.(8)
A) CUSTOMER
8.Companies are adopting TQM and Six Sigma to stay __________ in the global business environment.(11)
A) COMPETITIVE
9.A key goal of Motorola?(13)
A) BEST-IN-CLASS
10.Map the process is the __________ step in Motorola Six Sigma process.(6)
A) FOURTH
11.The focus of _________________ is to deliver continuous improvement and quality in production and the delivery of product to the customer.(5,7,10)
A) TOTAL＿QUALITY＿MANAGEMENT
12.Motorola stressed quality improvement with a goal of a ___ fold improvement.(3)
A) TEN
13. One of the key beliefs of Motorola is ________________.(14,9)
A) UNCOMPROMISING＿INTEGRITY
14._______________, in a participative, Cooperative and Creative Workplace.(11,3,3)
A) EMPOWERMENT＿FOR＿ALL
15.Six Sigma is an __________ driven program that can be used across many functions.(9)
A) EXECUTIVE