1.You cannot resolve conflict on your own. If the other party or parties are unwilling to work towards a resolution, conflict will continue. ___________ might be the only solution
ARBITRATION
2. There is a need for engineering managers to express a strong sense of __________.
PRACTICALITY
3. Identify your _______ _________, understand their needs and requirements, put a measuring methodology in place, set quality service standards and create a system of feedback to ensure continuity and development of the relationships.(8,9)
INTERNAL CUSTOMERS
4. Conflict _________ can be one of the most corrosive attributes of many company cultures
AVOIDANCE
5. The solution of last resort is to call on higher ________.
AUTHORITY
6. As a team leader, your role is no longer based on your knowledge and technical abilities alone. You need to build a ___ __ _________.(3,2,9)
WEB OF INFLUENCE
7. _______ occurs when thoughtlessness meets frustration.(8)
CONFLICT
8. Getting internal relationships right is obviously highly important. A _______ ______ process to creating and maintaining the necessary quality of interrelationship will help engender the cooperation and collective dedication.(5,5)
SEVEN STAGE
9. Fundamentally you need to be interested in ______ and what motivates them.(6)
PEOPLE
10. When it comes to workplace conflicts, the _______environment is a double-edged sword.
VIRTUAL
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