1.Creative work driven by new knowledge and information is a significant part of management responsibility.
A) True
2.Which of the following constitutes an organizational element in the UPS package tracking system described in the chapter?
A) Anchoring the system in UPS’s sales and production functions.
3.Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
A) The Internet
4.Which of the following is an example of a social complementary asset?
A) Technology and service firms in adjacent markets to assist implementation
5.In each of the years between 1999 and 2019, capital investment in information technology, consisting of IT equipment, software, and research and development (R&D), accounted for over ________ percent of U.S. total capital spending (in nominal GDP).
A) 40
6.Detailed, programmed instructions that control computer hardware components in an information system are known as computer software.
A) True
7. Creating a marketing plan is an example of a business process.
A) True
8. In ________, raw data is systematically acquired and transformed during various stages that add value to that information.
A) an information value chain
9. Which of the following is not one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems?
A) Improved community relations
10. Which of the following is not a key organizational complementary asset?
A) Incentive systems that monitor and reward individual innovation
11. Psychologists study information systems with an eye to understanding:
A) how human decision makers perceive and use formal information.
12. Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?
A) The decision to use computer systems to increase the ease of sending a package using UPS
13. All of the following are new technology-related innovations in MIS except:
A) co-creation of business value.
14. Which of the following makes long-range strategic decisions about products and services as well as ensures financial performance of the firm?
A) Senior management
16. The Mandarin Oriental uses computer systems to keep track of guests’ preferences in order to:
A) Enhance customer intimacy
17. Outsourcing has accelerated the development of new information systems in the United States.
A) True
19. As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following?
A) Increased customer intimacy
20. All of the following are characteristics of twenty-first digital firms except:
A) greater emphasis on hierarchy and structure.