1.Most firms give their IT budgets a low priority in good economic times. A.False
2. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation. A. False
3. Of the measures of feasibility, questions such as “Does management support the project?” and “Will the new system require training for users?” would help predict a system’s _____. A. Operational Feasibility
4. Tools make it easier to build an information system, thereby boosting IT productivity and improving the quality of the finished product. A. True
5. After developing a model, many CASE tools can generate program code, which impedes and slows down the implementation process. A. False
6. Application software consists of programs that support day-to-day business functions and provide users with the information they need. A. True
7. User support provides users with technical information, training, and productivity support. A. True
8. Assistive technology refers to the combination of hardware, software, and services that people use to manage, communicate, and share information. A. False
9. A large concentration of networked computers working together is called a data ranch. A. False
10. System software controls the flow of data, provides data security, and manages network operations. A. True
11. Examples of company-wide applications, called legacy applications, include order processing systems, payroll systems, and company communications networks. A. False
12. Hardware consists of everything in the physical layer of the information system. A. True
13. A mission-critical system is one that is unimportant to a company’s operations. A. False
13. When planning an information system, a company must consider how a new system will interface with older systems, which are called horizontal systems. A. False
14. Traditional relational models are still used, but so-called NoSQL databases are gaining in popularity due to their ability to scale to extremely large and unstructured datasets. A. True
15. On mobile devices, the user interacts with the system with an app, but the same back-end services are accessed as when the user interacts with a web page. A. True
16. A business profile is a specific set of transactions, events, and results that can be described and documented. A. False
17. Business process modeling notation (BPMN) includes standard shapes and symbols to represent events, processes, workflows, and more. A. True
18. When one is using a transaction processing system, if a single element of a transaction fails, the system will skip the corrupt element and continue to process the rest of the transaction. A. False
19. When companies first installed word processing systems, managers expected to reduce the number of employees as office efficiency increased. A. True
20. Knowledge workers and team leaders are included in the top level of the organizational model. A. False
21. The waterfall model emphasizes interactivity among the phases. A. False
22. Object-oriented methods provide an easy transition to O-O programming languages such as C++, Java, and Swift. A. True
23. In an information system, data is information that has been transformed into input that is valuable to users. A. False
24. The structure of the IT department varies among companies, as do its name and placement within the organization. A. True
25. When planning an information system, a company must consider how a new system will interface with older systems, which are called _____. A. Legacy systems
26. Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business) A. electronic commerce
27. Which is one of the main sectors of ecommerce? A. B2C (business-to-consumer)
28. _____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks. A. Electronic data interchange (EDI)
29. A _____ is an overview that describes a company’s overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction. A. business profile
30.. A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account. A. business process model (BPM)
31. For complex models, analysts can choose computer-based modeling tools that use _____, which includes standard shapes and symbols to represent events, processes, workflows, and more. A. business process modeling notation (BPMN)
32. Transaction processing (TP) systems _____. A. process data generated by day-to-day business operations
33. Business support systems _____. A. provide job-related information support to users at all levels of a company
34. Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands individually rather than as a group. A. False
35. _____ technology uses high-frequency radio waves to track physical objects. A. Radio frequency identification (RFID)
36. Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases. A. knowledge base
37. User productivity systems _____. A. nclude groupware programs that enable users to share data, collaborate on projects, and work in teams.
38. In a typical organizational model, top managers _____. A. develop long-range plans, called strategic plans, which define a company’s overall mission and goals
39. In a typical company organizational model, middle managers _____. A. provide direction, necessary resources, and performance feedback to supervisors and team leaders
40. _____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify. A. Modeling
41. A _____ describes the information that a system must provide. A. business model
42. _____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made. A. Prototyping
43. Identify a method of developing systems that is well-suited to traditional project management tools and techniques. A. Structured analysis
45. The _____ method of developing systems produces code that is modular and reusable. A. object-oriented analysis
46. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships. A. False
47. Which method of system development stresses intense team-based effort and reflects a set of community-based values? A. Agile method
48. One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change. A. agile
49. Systems requests do not deal with factors involved in improving service. A. False
50. Internal and external factors affect every business decision that a company makes, and IT systems are no exception. A. True
51. A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization. A. False
52. As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support. A. True
53. Information systems that interact with customers usually receive low priority. A. False
54. Competition drives many information systems decisions. A. True
55. Economic activity has a negligible influence on corporate information management. A. False
56. Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee. A. False
57. Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features. A. True
58. When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs. A. True
59. Feasibility analysis is an ongoing task that must be performed throughout the systems development process. A. True
60. The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts. A. False
61. It is easier to assign dollar values to intangible than to tangible benefits. A. False
62. The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool. A. False
63. In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation. A. False
64. The letters SWOT stand for spending, weeks, overtures, and time. A. False
65. A SWOT analysis examines a firm’s technical, human, and financial resources. A. True
67. A CASE tool can be used to define and document an overall environment. A. True
68. Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities. A. True
69. Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations. A. False
70. Because significant resources are required, team leaders usually initiate large-scale projects. A. False
71. Errors or problems in existing systems can trigger requests for systems projects. A. True
72. In most organizations, the IT department receives fewer systems requests than it can actually handle. A. False
73. Many smaller companies rely on one person to evaluate system requests instead of a committee. A. True
74. If a request is feasible, it is said to be necessary. A. False
75. Adding a report required by a new federal law is an example of a discretionary project. A. False
76. A constraint can involve hardware, software, time, policy, law, or cost. A. True
77. A survey is as flexible as a series of interviews, but it is more expensive. A. False
78. The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network. A. True
79. Quick Response codes contain more information than traditional bar codes, but less than RFID tags. A. True
80. A new website that enhances the company’s image is an example of a tangible benefit. A. False
81. Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle. A. False
82. The term _____ refers to the reasons, or justifications, for a proposal. A. Business Case
83. Systems development typically starts with a _____ A. System Request
84. _____ planning is the process of identifying long-term organizational goals, strategies, and resources. A. Strategic
85. Strategic planning starts with a _____ that reflects a firm’s vision, purpose, and values. A. Mission Statement
86. _____ usually focus on long-term challenges and goals, the importance of a firm’s stakeholders, and a commitment to the firm’s role as a corporate citizen. A. Mission Statement
87. A _____ must be achieved to fulfill a company’s mission. A. Critical success factor
88. The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable. A. SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis
89. Hardware-based security controls include _____. A. Biometric Devices
9. Network administration includes hardware and software maintenance, support, and security. A. True
90. _____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. A. Performance
91. _____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter. A. EPC (Electronic Product Code)
92. ____ components can provide automated responses to sales inquiries, online order processing, and inventory tracking. A. Customer Relationship Management
93. Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory. A. JIT (Just-In-Time)
94. Many companies implement _____ systems that integrate all customer-related events and transactions. A. CRM (Customer Relationship Managment)
95. Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list. A. EPOD (Electronic Proof of Delivery)
96. The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems project. A. Computer Resource Committee
97. _____ means that a proposed system will be used effectively after it has been developed. A. Operational Feasibility
98. _____ refers to the practical resources needed to develop, purchase, install, or operate a system. A. Technical Feasibility
99. _____ includes ongoing support and maintenance costs, as well as acquisition costs. A. TCO (Total Cost of Ownership)
100. Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction. A. True
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