1.Priscilla is providing the junior analysts in her firm with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding.
Which is a reason why Priscilla would offer in-house software development? A. The client has a number of very distinctive security requirements.
2. Priscilla is providing the junior analysts in her firm with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding.
Which is a reason Priscilla will share with the new analysts for recommending that a client purchase a software package? A. The client is looking for the lowest possible costs
3. A _____ is a document that describes a company, lists the IT services or products needed, and specifies the features required. A. request for proposal (RFP)
4.A _____ measures the time a package takes to process a certain number of transactions. A. benchmark
5. A _____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. A. user application
6. T/F: A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service. A. true
7. A firm that offers outsourcing solutions is called a _____. A. service provider
8. T/F: A request for quotation (RFQ) is less specific than a request for proposal (RFP). A. false
9. A software package developed to handle information requirements for a specific type of business is called a(n) _____. A. vertical application
10. T/F: A software package that can be used by many different types of organizations is called a vertical application. A. false
11. A software package that can be used by many different types of organizations is called a(n) _____. A. horizontal application
12. T/F: A subscription model charges a variable fee based on the volume of transactions or operations performed by the application. A. false
13. T/F: A user application utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. A. true
14. A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. A. application service provider
15. A(n) _____ is a technique that uses a common yardstick to measure and compare vendor ratings. A. evaluation model
16. A(n) _____ is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application. A. usage model
17. T/F: Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called Hardware as a Help, is changing the picture dramatically. A. false
18. T/F: An ASP provides more than a license to use a software application; it rents an operational package to the customer. A. true
19. An accurate forecast of TCO is critical, because nearly _____ percent of total costs occur after the purchase of the hardware and software, according to Gartner, Inc A. 80
20. T/ F: An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings A. true
21. T/F: Another term for Internet business services (IBSs) is managed hosting, because the outside firm (host) manages system operations. A. true
22. T/F: Benchmark tests must precisely match the day-to-day situation at your company. A. false
23. T/F: Benchmarking can be used to predict project-specific results. A. false
24. Building an application in a _____ environment can offer greater benefits, and sometimes greater risks when compared to a traditional environment. A. web-based
24. T/F: By designing a system in-house, companies can develop and train an IT staff that understands the organization’s business functions and information support needs. A. true
25. T/F: Cloud computing can be viewed as an online SaaS and data environment. A. true
26. T/F: Compared with software developed in-house, a software package is almost always more expensive. A. false
27. T/F: Cost-benefit analysis determines how long it takes an information system to pay for itself through reduced costs and increased benefits. A. false
28. T/F: Due to complexity, IT generally takes longer to move offshore than manufacturing. A. false
29. T/F: Empowerment makes an IT department less productive because it must spend more time responding to the daily concerns of users and less time on high-impact systems development projects that support strategic business goals. A. false
30. T/F: For horizontal applications or small systems, using a demo copy to enter a few sample transactions could be an acceptable application test. A. true
31. Identify a major web-based development environment. A. Microsoft’s .NET
32. If a software package is purchased, consider a _____, which offers additional support and assistance from the vendor. A. supplemental maintenance agreement
33. T/F: In a traditional systems development environment, security issues usually are less complex than with web-based systems, because the system operates on a private company network, rather than the Internet. A. true
34. in a(n) _____, the web becomes an integral part of the application, rather than just a communication channel, and systems analysts need new application development tools and solutions to handle the new systems. A. Internet-based system
35. In addition to configuring software, the IT staff can create a _____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application. A. user interface
36. In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support. A. service desk
37. In the context of in-house software development options, a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) _____. A. value-added reseller (VAR)
38. In the context of in-house software development options, companies that develop software for sale are called _____. A. software vendors
39. In the context of in-house software development options, the choice between developing versus purchasing software often is called a _____ decision. A. build or buy
40. T/F: Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise. A. true
41. T/F: Mergers and acquisitions typically have no impact on clients and customers of large, financially healthy firms. A. false
42. T/F: Mission-critical IT systems should be outsourced only if the result is a cost-attractive, reliable business solution that fits the company’s long-term business strategy. A. true
43. T/F: Onshoring is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. A. false
44. T/F: RFPs and RFQs have the same objective: to obtain vendor replies that are clear, comparable, and responsive, so that a well-informed selection decision can be made. A. true
45. Regardless of the topics of interest, there are one or more _____, A. online forms
46.T/F: SaaS increases the customer’s need for software maintenance, operation, and support. A. false
47. Some firms offer _____, which provides powerful web-based support for transactions such as order processing, billing, and customer relationship management. A. Internet business services (IBS)
48. The _____ environment enhances interactive experiences, including wikis and blogs, and social networking applications. A. Web 2.0
49. The _____ must include users, who will participate in the selection process and feel a sense of ownership in the new system. A. evaluation and selection team
50. The _____ of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur. A. net present value (NPV)
51. The main reason for offshore outsourcing is to _____. A. lower bottom-line costs
52. The software that a company’s IT department makes builds, and develops is called _____. A. in-house software
53. T/F: The system requirements document is the basis for presentations to management. A. true
54. T/F: There is a major trend toward web-based architecture; it is rare to find firms that still rely on traditional systems. A. false
55. T/F: There is a standard method for assigning the weight factors in an evaluation model. A. false
56. T/F: Today’s mobile devices have enough computing power to provide processing “at the edge,” which means at the end of a network, in the user’s hands. A. true
57. T/F: Typically, customers purchase licenses that give them the right to use software under the terms of the license agreement. A. true
58. Web-based software usually requires additional layers, called _____, to communicate with existing software and legacy systems. A. middleware
59. When companies acquire web-based software as a(n) _____, they can limit in-house involvement to a minimum. A. service
60. When companies use a _____, they already know the specific products or services they want and need to obtain price estimates or bids from vendors. A. request for quotation (RFQ)
61. When determining outsourcing fees, a _____ has a variable fee based on the number of users or workstations that have access to the application. A. subscription model
62. When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support. A. fixed fee model
63. When software is purchased, a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions. A. software license
64. Which is a software collection obtained from a vendor or application service provider? A. software package
65. Which is an example of a horizontal application? A. accounting software
66. Which is true of a traditional systems development environment? A. Many applications require substantial desktop computing power and resources.
67. Which is true of a web-based systems development environment? A. Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.
68. ____ determines how long it takes an information system to pay for itself through reduced costs and increased benefits. A. Payback analysis
69. _____ is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction. A. Cloud computing
70. _____ is a model of software deployment in which an application is hosted as a service provided to customers over the Internet. A. Software as a Service
71. _____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project. A. Return on investment (ROI)
72. _____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public. A. The Transaction Processing Performance Council (TPC)
73. ____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. A. Outsourcing
74. ____ reduces the customer’s need for software maintenance, operation, and support. A. Software as a Service
75. Which of the following is true of Web-based development? A. A. Web-based systems are easily scalable. B. Large firms tend to deploy Web-based systems as enterprise-wide software solutions for applications such as customer relationship management and order processing. D. Systems are developed and delivered in an Internet-based
framework.
76. The software that a company’s IT department makes, builds, and develops is called ____ software. A. in-house
77. Which of the following is true of a traditional systems development environment? A. A. systems design is influenced by compatibility issues B. systems are designed to run on local and wide-area company networks C. systems often utilize Internet links and resources
78. Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called ____, is changing the picture dramatically. A. Software as a Service
79. Microsoft’s ____ is one of the major Web-based development
environments. A. NET
80. Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems. A. middleware
81. Outsourcing can refer to ____. A. ALL OF THEM A. relatively minor programming tasks B. the rental of software from a service provider C. the handling of a company’s entire IT function D. BPO
82. ____ produces an early, rapidly constructed working version of a proposed system. A. Prototyping
83. Which of the following is a path that development can follow? A. A. in-house development C. purchase of a software package with possible modification D. use of outside consultants
84. Building an application in a ____ environment can offer greater benefits, and sometimes greater risks, compared to a traditional environment. A. Web-based
85. Prototyping includes all of the following benefits EXCEPT ____. A. system requirements, such as reliability and maintainability, can be rated adequately
86. ome industry leaders predict that ____ computing will offer an overall online software and data environment supported by supercomputer technology. A. cloud
87. When determining outsourcing fees, a ____ model uses a set fee based on a specified level of service and user support. A. fixed fee
88. Which of the following is true of Web-based development? A. B. Web-based software usually requires middleware to communicate with existing software and legacy
systems. C. Web-based systems can run on multiple hardware environments. D. When companies acquire Web-based software as a service rather than a product they purchase, they can limit in-house involvement to a minimum.
89. In an approach called ____ prototyping, systems analysts use prototyping to verify user requirements, after which the prototype is discarded and implementation continues. A. design
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