1. _____ can help a systems analyst understand how the current system is supposed to work.  Document review
2. _____ is a planned meeting during which a systems analyst obtains information from another person.  An interview
3. A _____ (sometimes called an epic) is a simple, high-level statement of a requirement.  Feature
4. A _____ is a Unified Modeling Language (UML) technique that visually represents the interaction between users and an information system.   use case diagram
5. A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a _____. Histogram
6. A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.  True
7. A popular user-oriented method is rapid application development (RAD), which resembles a condensed version of the entire SDLC, with users involved every step of the way. True
8. A single site visit usually gives true pictures, so it is unnecessary to visit more than one installation.  False
9. A(n) _____ is a characteristic or feature that must be included in an information system to satisfy business needs and be acceptable to users.   system requirement
10. A(n) _____ is a simple graphic organizer that helps systems analysts visualize the status of a project.   Storyboard
11. A(n) _____ shows the timing of interactions between objects as they occur.   sequence diagram
12. A(n) _____, such as Microsoft Outlook, includes a private calendar, a to-do list, and powerful contact management features.  personal information manager (PIM)
13. Although taking notes during an interview has both advantages and disadvantages, the accepted view is that note taking should be extensive.  False
14. An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps.  True
15. Because use cases depict a system through the eyes of a user, common business language can be used to describe the transactions.  True
16. Before publishing a form on the Internet or a company intranet, a systems analyst should protect it so users can change the layout or design but cannot fill it in.  False
17. Compared with traditional methods, the entire rapid application development (RAD) process is expanded and, as a result, the new system is built, delivered, and placed in operation much later.  False
18. Creating a standard list of interview questions helps a systems analyst to keep on track and avoid unnecessary tangents.  True
19. Critical Thinking Questions
    Case 4-1
    
    
    John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder.
    
    There have been some rumblings within the firm that this development project is not necessary so John and others feel it is important to explain the reason for the project at the outset. Whose name goes next to this point on the agenda?   Tom
20. Critical Thinking Questions
    Case 4-1
    
    
    John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder.
    
    Who should be in charge of documenting the results of the JAD session?  Clark
21. Critical Thinking Questions
    Case 4-1
    
    
    John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder.
    
    Who should provide feedback regarding how the project will support day-to-day tasks? Ian
22. Critical Thinking Questions
    Case 4-1
    
    John has finished compiling a list of the various members of the joint application development (JAD) group and the list is as follows: John is the JAD project leader, Tom is the representative from top management, Jennifer is a manager, Alen and Ian are users, Linda and Alex are systems analysts, and Clark is the recorder.
    
    As John develops the agenda, he wants to put the name of the appropriate person next to the agenda item. Whose name would he put next to the final task on the agenda, the task of documenting the results of the JAD session and preparing the report that will be sent to JAD team members?   His own
23. Due to the limited range of input and interaction among participants, few companies believe that a joint application development (JAD) group produces the best definition of a new system.  False
24. Greater user involvement usually results in better communication, faster development times, and more satisfied users.   True
25. If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should _____.  switch to closed-ended questions
26. In a sequence diagram, vertical arrows represent messages from one object to another.  False
27. In a use case diagram, the user becomes a(n) _____, with a specific role that describes how he or she interacts with a system.  Actor
28.  In a(n) _____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.   Informal
29. In a(n) _____, team members prepare to lunge at each other to achieve their objectives.  Scrum
30. In addition to direct evaluations, systems developers must identify and document indirect expenses that contribute to the _____.  total cost of ownership (TCO)
31. In addition to helping to gather and analyze facts, many programs also automatically perform fact-finding for systems analysts.  False
32. In an interview, _____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.   range-of-response questions
33. In an interview, _____ encourage spontaneous and unstructured responses.   open-ended questions
34. In an interview, _____ limit or restrict the response.  closed-ended questions
35. In projects where it is desirable to obtain input from a large number of people, a(n) _____ can be a valuable tool.  Questionnaire
36. In projects where it is desirable to obtain input from a large number of people, a(n) _____ can be a valuable tool.  Questionnaire
37. In the early stages of systems analysis, interviews usually focus on specific topics, but as the fact-finding process continues, the interviews become more general.   False
38. In the rapid application development (RAD) model, during the _____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs.  user design
39. In the rapid application development (RAD) model, the _____ phase resembles the final tasks in the SDLC implementation phase.  Cutover
40. In the rapid application development (RAD) model, the _____ phase focuses on program and application development tasks similar to the SDLC.  Construction
41. IT professionals recognize that successful systems must be user-oriented, and users need to be involved, formally or informally, at every stage of system development. True
42. Joint application development (JAD) provides a fast-track approach to a full spectrum of system development tasks, including planning, design, construction, and implementation.  False
43. Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.  True
44. Microsoft OneNote is a type of _____ software.  information management
45. Personal observation allows a systems analyst to verify statements made in interviews and determine whether procedures really operate as they are described.  True
46. RAD does not rely on user involvement.  False
47. Representing requirements deals with _____ the problem.   Describing
48. Supporters of neutral locations for interviews believe that it _____.  keeps interruptions to a minimum so people can concentrate fully
49. System documentation is always up-to-date.  False
50. System requirements serve as benchmarks to measure the overall acceptability of a finished system.  True
51. Systems developers use joint application development (JAD) whenever group input and interaction are not desired, because it is linked to a specific development methodology.  False
52. The _____ is a top-down representation of a process.   functional decomposition diagram (FDD)
53. The _____ is a widely used method of visualizing and documenting software systems design.  Unified Modeling Language (UML)
54. The ability to manage information is the mark of a successful systems analyst and an important skill for all IT professionals.  True
55. The main objective of a sample is to ensure that it represents the overall population accurately.  True
56. The main objective of all rapid application development (RAD) approaches is to extend development time and expense by excluding users from every phase of systems development.  False
57. The personal interview usually is the least expensive fact-finding technique.  False
58. The primary advantage of rapid application development (RAD) is that _____.   systems can be developed more quickly with significant cost savings
59. The process of concentrating on what is said in an interview and noticing any nonverbal communication that takes place is called _____.   engaged listening
60. The term “_____” refers to a system’s ability to handle increased business volume and transactions in the future.   scalability
61. To evaluate _____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.  Scalability
62. To obtain answers to requirements questions, the analyst develops a _____ plan, which involves answers to five familiar questions: who, what, where, when, and how.  fact-finding
63. Using _____, an analyst can show business functions and break them down into lower-level functions and processes.  functional decomposition diagrams (FDD)
64. What process is concerned with demonstrating that the requirements define the system that the customer really wants?  validation
65. When conducting an interview, after asking a question, allow the person enough time to think about the question and arrive at an answer.   True
66. When designing a questionnaire, arrange questions in a random order, intermixing simple and more complex topics.  False
67. When designing a questionnaire, the most important rule of all is to make sure that questions collect the right data in a form that can be used to further the fact-finding effort.  True
68. When phrasing interview questions, a systems analyst should avoid _____ that suggest or favor a particular reply.  leading questions
69. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.   stratified sample
70. When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select every tenth customer for review.  systematic sample
71. When studying an information system, examples of actual documents should be collected using a process called _____.   Sampling
72. When using fact-finding techniques, asking what is being done is the same as asking what could or should be done.  False
73. Which is a functional requirement?   The contact management system shall generate a daily reminder list for all sales representatives.
74. Which is a non-functional requirement?   The system must be operational 7 days a week, 365 days a year.
75. Which technique involves each participant speaking or passing when it is his or her turn?  structured brainstorming

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